Mumbai document processing centre
Willis - a global insurance company
tressillian consultants provided strategic advice on an on-going
project within Willis to define core work processes,
end-to-end service delivery and the modus operandii for
Willis' Trinity insurance claims processing centre in Mumbai. The work included
developing an options appraisal for the management of the Mumbai centre,
definition of day-to-day processes and outlining the role of the UK management.
This project brought about fundamental changes to the operation of the Mumbai centre
and dramatically improved it's effciency and effectiveness.